Customer Service Management Series
Contact Centre Manager, Supervisory Management, Professional, Operation Management, Team Building, Professional Trainer and CRM Training.
Services
Training & Consulting
Building contact centre capability
EPRO develops customised training and consultation solutions with unparalleled quality, flexibility and value to meet each client’s individual needs.
Equipped with over 20 years of solid contact centre management experience across industries, EPRO is dedicated to providing professional training and consulting services to contact centres. Our team of experts helps clients strengthen business results by improving contact centre processes and performance.
Training programmes
Tele-Marketing Management Series
Telemarketing Supervisory Management, Skills, Project Management and Script Design Training.
Competency Enhancement Series
Customer Service Excellence Leadership and Complaint Handling & Stress Management Training.
Service Quality Management Series
Contact Centre Service Quality Management and Effective Monitoring & Coaching Training.
Consulting services
- Identify customer service and telemarketing management strategy that creates more business opportunities
- Mystery caller and benchmarking study services
Incorporated in 1995, EPRO has honed its expertise in providing professional, quality training and consulting services to clients of various scales and fields across Hong Kong and China.
Finding a high quality business partner?
Tell us your requirements and we’ll come back with a tailored contact centre plan.