Insourcing

Insourcing (also known as “secondment”) assigns well-trained contact centre agents on site to help clients cope with their short-term or long-term contact centre development requirements.

EPRO can recruit or deploy suitable Customer Service Representatives, Telemarketers, Helpdesk Experts, IT Specialists or Insurance Agents to fulfil clients’ requirements in terms of quantity, qualifications, skill-sets and service period with a short lead time.

This service is a cost-effective alternative particularly suitable for clients who require a large number of seasoned agents and management professionals to meet long-term or seasonal business needs. Clients can proactively adjust staffing regularly or as needed, achieving operating-cost savings and more effective use of in-house resources.

Advantages of EPRO insourcing services

• Sizable agent pool supporting your demand at all times
• Short lead time for providing candidates / agents
• Rich experience and resources in staff recruitment
• Call-centre-savvy agents shorten the learning curve
• Buy-in option, desirable to both client and agent
• Flexible remuneration packages to suit specific requirements

EPRO takes care of every stage of recruitment