Digital Voice Recorder

proEPRO provides a complete or stand-alone recording function for all conversations. Using this advanced voice-logging system, all conversations can be saved in Windows-supported format (.wav) and filed under a different index.

Conversations can easily be retrieved for investigation and monitoring with the identification of agent code. Supervisors can search any voice log by agent code, DNIS number, ANI number, campaign ID and time zone, and play back the selected file through a PC speaker or the proEPRO phone.

There is no limit to the length and number of recorded conversations. A user-friendly interface lets staff and supervisors play back and dispose of recorded conversations, giving management easy reference to manage, monitor and boost service quality. Voice logs can also be used for future training.