24×7×365 operation
Round-the-clock, overflow, office-hour and non-office-hour service modes to suit your business needs.
Services
Outsourcing
Inbound customer care and outbound telemarketing
EPRO has solid experience handling inbound customer and sales hotlines for clients across industries. We provide professional inbound contact centre support through omni-channels — telephone, fax, email, web and mobile.
Inbound Customer Care Services
- Customer Service Hotlines
- Technical Helpdesks
- Promotional / Sales Hotlines
- Telephone Ordering & Processing
- Foreign Language Support
- Online Customer Service
- Loyalty Programs
- Application Processing
- Telephone Sales Hotlines
- Ticketing
- Event Registration
- Order Processing and Fulfilment
Advantages of EPRO inbound customer services
Huge pool of experienced agents
A large, seasoned team handling enquiries professionally and with care.
Experienced management team
Planning, advice, performance management and continuous improvement.
Scalable operation
Flexible deployment for any programme size and ad-hoc traffic fluctuation.
Outbound Telemarketing Services
- Telesales / Telemarketing
- Customer Acquisition
- Customer Retention
- Cross / Up-Selling
- Payment Follow-up
- Insurance Regulatory Compliance — Return Visit
- Foreign Language Support
- Market Survey / Opinion Polling
- Account Management
- Payment Reminders
- Appointment Setting
- Lead Generation
- Mystery Shoppers
- Third Party Quality Assurance
- Membership Solicitation
- Seminar Registration
- Welcome Calls
Advantages of EPRO outbound telemarketing services
Rich cross-industry experience
From Fortune 500 to local companies across telecoms, insurance, manufacturing and market research.
Sizable, skilled sales force
Insurance-licensed agents, IT professionals and language-proficient representatives.
Fast campaign turnaround
proEPRO templates let us kick off a new telesales campaign in a very short lead time.
Outsourcing Services Workflow
1
Project & System Design
2
HR Allocation & Training
3
System Testing
4
Service Launch
5
Quality Assurance
6
Reporting
Finding a high quality business partner?
Tell us your requirements and we’ll come back with a tailored contact centre plan.