IVRS Solution

proEPRO Interactive Voice Response System (IVRS) greatly reduces human resource requirements for cost-effective inbound and outbound services. Blended use of agents and IVRS enables round-the-clock customer care with lower operating cost, higher productivity and enhanced service.

With a user-friendly Graphical User Interface, clients can maintain and modify the proEPRO IVRS workflow flexibly and scalably — without excessive involvement of trained professionals or extra costs — to meet seasonal needs or ad-hoc demands.

Functions

• Fax on Demand
• Voice Mail
• Execute External Program
• Send Email
• Send SMS
• File Operation
• SQL Statement Operation
• Transfer Calls
• ASR (Audio Speech Recognition) & TTS (Text-to-Speech)

Applications

Inbound

• Instant Win Game / Lucky Draw Registration
• Customers’ Information Maintenance
• Data Processing and Analysis
• Loyalty Program and Marketing Campaign Registration

Outbound

• Promotion and payment reminders
• Market Survey / Research
• Customer Caring Calls
• Talk-to-Agent option