Inbound Contact Centre
Outstanding customer satisfaction and service quality, with scalable operations for any project and business requirement.
Learn moreLinking People, Connecting Business
One-stop omnichannel contact centre solutions
EPRO TechSoft delivers professional contact centre services and cloud platform systems to enterprises and public sectors across Hong Kong, Mainland China, Macau and Asia Pacific.
1995
Established
700+
Contact centre workstations
24×7
Round-the-clock operation
HK + PRC
Two regions, one partner
Our Services
Everything your contact centre needs
A full spectrum of people, process and platform — from 24×7 hotline outsourcing to our own proEPRO cloud contact centre system.
Outbound Contact Centre
Maximise revenue opportunities and campaign success with industry knowledge and productivity-focused workflow design.
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Cloud Contact Centre
proEPRO — a state-of-the-art omnichannel cloud platform covering integration, customisation, training and support.
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Facilities Management
Superior contact centre environments and infrastructure in flexible models to meet operational demand.
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Training & Consulting
Customised training programmes and process-improvement guidance that strengthen business performance.
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Contact Centre Hosting
Practical cloud tools with performance and quality-assurance analytics, ready for your organisation.
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30+
Years of contact
centre expertise
centre expertise
About EPRO TechSoft
A member of EPRO Group since 1995
EPRO TechSoft Limited is the wholly owned subsidiary of EPRO Group, providing professional omnichannel customer contact centre solutions to clients across Hong Kong, Mainland China, Macau and Asia Pacific.
- Better Operational Efficiency
- Higher Business Value
- Perpetual Growth in Profit
Client Testimonial
Trusted by regulated, high-volume teams
From financial services to telecoms and FMCG, clients rely on EPRO for mission-critical customer contact.
“We greatly appreciate EPRO TechSoft in helping our survey projects — efficiency boosted, technical capability and operation cost much improved.”
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Mr. Daniel Chu
Director, Information and System Technology
ACNielsen
“With EPRO’s professional services, we can have the powerful CRM and Contact Centre System integrated together. Communication with our customers has never been so easy.”
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Mr. Alex Lee
IT Director
Altruist Financial Group
“After multiple rounds of usability and integration tests, BOCGI selected EPRO’s Contact Centre System to enhance customer satisfaction.”
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Mr. Simon Cheung
Head of Department — Information Technology
Bank of China Group Insurance
“EPRO’s Contact Centre System provides a well-developed call centre environment for us to extend our business in more diversified ways.”
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Ms. Bonnie Wong
Customer Care Manager
Watsons Water
“EPRO’s system increased our inbound call throughput, agent productivity and service quality. We truly rely on their professional support.”
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Mr. Fergus Lang
Project Manager
Watsons Water
Join these industry leaders
Banking, telecoms, FMCG, government and more trust EPRO with their customer contact every day.
View our clientsFinding a high quality business partner?
Tell us your requirements and we’ll come back with a tailored contact centre plan.